Delivery & Shipping

Delivery & Shipping Information

We aim to deliver your orders quickly and efficiently. Below is everything you need to know about our shipping process.

Processing Times

• All orders are processed within 3-5 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped, including tracking information.

Domestic Shipping (Australia)

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Free shipping for orders over $85.

International Shipping

We offer international shipping to select countries.

• Standard International Shipping: 7-21 business days
• Customs fees or import taxes may apply and are the responsibility of the customer.

Tracking Your Order

Once your order is shipped, you will receive a tracking link via email. Please allow 24 hours for the tracking number to activate.

Lost or Delayed Parcels

While we work with trusted carriers, delays can occasionally occur. If your parcel is significantly delayed or lost, contact our customer support at [Your Contact Email], and we will assist you in resolving the issue.

Returns & Exchanges

If you encounter any issues with your delivery or need to arrange a return, please review our Returns Policy for more information.

Questions?

For any further inquiries, please contact us at sales@friendlyjordies.com