Returns & Exchanges

Returns & Exchanges

At friendlyjordies.com, we are committed to providing a seamless shopping experience, including easy returns and exchanges. Our return policy is designed to comply with Australian Consumer Law, ensuring you have peace of mind when shopping with us.

Change of Mind Returns

We understand that sometimes things don’t work out. If you’ve changed your mind, we offer refunds or exchanges on most items within 30 days of purchase, subject to the following conditions:

  • Items must be unused, unworn, and in their original condition with all packaging intact.
  • A valid proof of purchase is required (e.g., receipt or order confirmation).
  • Items purchased on clearance or promotional discounts may not be eligible for returns.

Holiday Returns Extension:

For purchases made in November and December, you have until 31 January of the following year to return or exchange items.

Faulty or Damaged Items

In accordance with Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product is faulty, unsafe, or not as described.

  • Please contact our customer service team for assistance if your product has arrived faulty or damaged.
  • Returns due to faulty items are processed at no cost to you, including return shipping fees. Please email sales@friendlyjordies.com with your order number, delivery address and order details. 

Returning Items

  • Online purchases can be returned via Australia Post.
  • Ensure the items meet the return criteria and include your proof of purchase.

Return Via Australia Post

  1. Visit the Australia Post returns page and select your state.
  2. Complete the form and pay a $14.95 handling fee (for change of mind returns).
  3. Print the return label or present the barcode at an Australia Post location to have it printed for you.
  4. Drop off the parcel at any Australia Post location.

Refunds

  • Refunds will be processed to the original method of payment where possible.
  • If this isn’t possible, we will issue a store credit card, valid for 3 years from the issue date, for use online.

If you have any further questions, please contact our team at sales@friendlyjordies.com for support. Thank you for shopping with us.